Careers

Careers

Work with Discover Holidays

Occupying a full-floor office in beautiful downtown Vancouver, our team is always looking for great talent to add to our ranks. Browse open opportunities below.

We are seeking a full time Travel Designer (sales and service) to work closely with our clients to create tailor made travel solutions. This position requires attention to detail, organization and is predominantly computer/office work. The Travel Design team works in partnership with international wholesalers, travel agents and consumers to develop tour itineraries.

Responsibilities:
  • Consultation and coordination of reservation requests and confirmations
  • Service and travel itinerary coordination
  • Responding to customer inquiries
  • Team support and quality assurance
  • Customer service
To be successful in this role, you will have:
  • exceptional organizational skills
  • a courteous, friendly, positive, team-player attitude
  • proficiency with computer applications and have good keyboarding skills
  • accuracy and an attention to detail
  • independent motivation and solution seeking skill
  • experience in sales, verbally and written
  • an education and experience in the travel industry
  • destination knowledge and travel experience in Canada, Alaska, Australia, New Zealand and/or Fiji
Why Join us?

Discover Holidays believes in offering quality authentic client programs that will deliver a unique experience in our destinations. We strive to be the destination specialist of choice for clients to Canada, Alaska, Australia, New Zealand, and Fiji. As a company, we initiate opportunity through innovative practices valuing honesty and integrity.

Benefits include: three weeks’ holiday, extended benefits, and working with a team passionate about travel.

Submit resume and letter of interest to Leanne Tainsh at careers@discoverholidays.ca

Apply now

We are seeking a full time Product Coordinator to administer and participate in our contracting process; maintain and construct our product portfolio in our systems and tariff. The position is essential to maintain and develop product assets across Canada and Alaska.

This position requires attention to detail, organization and is predominantly computer work. We are looking for someone with attention to detail, with the interest to connect with our suppliers. The role works with well developed systems and processes to ensure we contract quality suppliers for the benefit of the customer experience.

Responsibilities:
  • Contract management and detailing for complete and accurate information
  • Administer product information in reservations system
  • Room block management including loading block, release dates, blackouts, managing inventory
  • Proofing existing and new programs, rates, and tariffs
  • Coordination of reservation confirmations
  • Maintain effective relationships with supplier partners
  • Script writing for tour and product itineraries
  • Website updates and management
  • Creating and maintaining an image database
  • Building and managing our product tariff
To be successful in this role, you will have:
  • Exceptional organizational skills, a ‘can do, will do, must do’ mentality; a courteous, positive, team-player attitude
  • A demonstrated communication and leadership skillset
  • Excellent keyboarding skills and proficiency with Excel
  • Independent motivation, solution seeking skills, and ability to manage changing priorities
  • Excellent communication skill both verbally and business writing
  • Education in tourism management
  • An affinity to process management, technical skill, and attention to detail
Why Join us?

Discover Holidays believes in offering quality authentic client programs that will deliver a unique experience in our destinations. We strive to be the destination specialist of choice for clients to Canada, Alaska, Australia, New Zealand, and Fiji. As a company, we initiate opportunity through innovative practices valuing honesty and integrity.

Benefits include: three weeks’ holiday, extended benefits, and working with a team passionate about travel.

Submit resume and letter of interest to Michelle Kaech at careers@discoverholidays.ca

Apply now

We are seeking a full-time Customer Experience Manager to work alongside our Travel Design and Product Team to ensure we deliver the best customer experience possible. Learnings from customer firsthand travel feedback will inform process and content improvements. This position is essential to maintain excellence in process, product, logistics and goodwill in dealing with diverse travel experiences. This role is adaptive, seeks resolutions and is an advocate for excellence.

Responsibilities:
  • Respond to inquiries, update clients and customers on the status of their concerns, and provide consultation as appropriate on procedures
  • Establish benchmarks and facilitate best practices procedures in process, technical and customer service
  • Serve as the main point of contact and liaison between the customer or client and internal groups such as the reservations and product departments
  • Maintain current and accurate records of complaints and investigative results
  • Bring a highly customer centric approach to resolving product or service-related issues
  • Maintain a reputation of excellence in service and product
  • Assess and analyse examples to address past issues and eliminate recurrence
  • Ensure quality control in the booking experience and customer deliverable
  • Identify opportunities to optimise and enhance customer experience through process, documentation, and deliverables
  • Establish positive and effective supplier relations to maintain reputation and achieve results
  • Influence service improvements and modernize technical infrastructure to eliminate recurring customer pain points
  • Identify methods to streamline communication and address customer feedback
  • Collaborate with departments to address product and process concerns
  • Elevate customer service experience and track issues for improvement
  • Lead a team of travel professionals, establishing best practice methods and ensuring consistent principled deliverables
Why Join us?

Discover Holidays believes in offering quality authentic client programs that will deliver a unique experience in our destinations. We strive to be the destination specialist of choice for clients to Canada, Alaska, Australia, New Zealand, and Fiji. As a company, we initiate opportunity through innovative practices valuing honesty and integrity.

Benefits include: three weeks’ holiday, extended benefits, and working with a team passionate about travel.

Submit resume and letter of interest to Leanne Tainsh at careers@discoverholidays.ca

Apply now